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Privacy Policy

Last updated: 20 July 2026

This Privacy Policy explains how LBE INC LTD, operating from 94-96 Seymour Place, London, W1H 1NB, United Kingdom, collects, uses, stores, shares, and protects personal data when you visit lbeinc.guru, communicate with us at help@lbeinc.guru, telephone us on +44 7305 112233, or engage our personal care, professional laundry, and lifestyle concierge services. We are committed to transparency and compliance with the United Kingdom General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003 (PECR), and other applicable data protection legislation in England and Wales.

1. Data Controller and Contact Details

LBE INC LTD acts as the data controller for personal data processed in connection with our website, client relationships, and service operations. Our registered business address is 94-96 Seymour Place, London, W1H 1NB, United Kingdom. For all privacy-related enquiries, requests, or complaints, please contact us at help@lbeinc.guru or write to the address above marking your correspondence for the attention of the Data Protection Lead.

Where we appoint a data protection officer or external privacy adviser, updated contact details will be published on lbeinc.guru. We respond to privacy enquiries within statutory timeframes and endeavour to resolve concerns promptly and fairly.

2. Personal Data We Collect

We collect personal data necessary to deliver our services and operate lbeinc.guru. Categories include identity and contact data (name, email address, telephone number, postal address), service preference data (garment care specifications, scheduling preferences, access instructions, pet profiles), transaction data (payment records, invoices, receipts), communication data (emails, call records, form submissions), technical data (IP address, browser type, device information, cookies), and usage data (website navigation patterns, page views).

Special category data may be processed where relevant to wellness coordination services, with explicit consent obtained where required. We do not collect more data than necessary for specified purposes and review data collection practices regularly.

3. Lawful Bases for Processing

We process personal data on the following lawful bases under UK GDPR Article 6: contract performance (delivering requested services), legitimate interests (operating and improving our business, fraud prevention, direct marketing to existing clients), legal obligation (tax records, employment law compliance), and consent (marketing to prospective clients, non-essential cookies, special category data where applicable).

Where we rely on legitimate interests, we balance our interests against your rights and freedoms. You may object to processing based on legitimate interests as described in Section 12 of this policy.

4. How We Use Personal Data

Personal data is used to deliver and manage service blocks including laundry, concierge, organisation, pet care, errand, wellness, and cleaning services; communicate about service delivery and scheduling; process payments and maintain financial records; improve website functionality and user experience; comply with legal and regulatory obligations; and protect against fraud and unauthorised access.

We do not use personal data for automated decision-making producing legal or similarly significant effects. Service recommendations involve human coordinator assessment.

5. Data Sharing and Recipients

We share personal data with service operatives and coordinators assigned to your build, payment processors, cloud hosting providers, professional advisers (solicitors, accountants), regulatory authorities when legally required, and third-party service providers bound by data processing agreements.

We do not sell personal data. International transfers are subject to appropriate safeguards as described in the international transfers section of this policy.

6. Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected. Client service records are retained for the duration of the service relationship plus seven years for financial and legal compliance. Marketing consent records are retained until consent is withdrawn plus six months. Website analytics data is retained for twenty-six months. Employment records follow statutory retention periods.

Retention schedules are reviewed annually and data is securely deleted or anonymised when retention periods expire.

7. Data Security Measures

LBE INC LTD implements appropriate technical and organisational measures including encryption of data in transit and at rest, access controls and role-based permissions, staff training on data protection, secure disposal procedures, incident response plans, and regular security assessments of our systems and processes.

Despite our measures, no system is completely secure. We encourage clients to use strong passwords and report suspected security incidents promptly to help@lbeinc.guru.

8. Your Data Protection Rights

Under UK GDPR you have the right to access your personal data, rectify inaccurate data, erase data in certain circumstances, restrict processing, data portability, object to processing based on legitimate interests or for direct marketing, and withdraw consent where processing is consent-based.

To exercise these rights contact help@lbeinc.guru. We respond within one month, extendable by two months for complex requests. You may lodge a complaint with the Information Commissioner's Office at ico.org.uk.

9. Marketing Communications

We may send marketing communications about our services to existing clients based on legitimate interests and to prospective clients who have provided consent. All marketing communications include unsubscribe options. We honour opt-out requests promptly and maintain suppression lists to prevent re-contact.

We do not share client data with third parties for their marketing purposes.

10. Cookies and Tracking Technologies

lbeinc.guru uses cookies and similar technologies as described in our Cookie Policy. Essential cookies operate without consent. Analytics and functional cookies require consent obtained through our cookie banner. You may manage preferences through the cookie settings link in our website footer.

1. Processing of Client Preference Data

LBE INC LTD processes detailed client preference data including garment care specifications, fabric treatment instructions, home access protocols, scheduling constraints, dietary requirements for errand services, pet care profiles, and wellness appointment preferences. This data is collected during intake mapping sessions and stored within your build specification document.

Preference data is classified as personal data under UK GDPR and is processed on the lawful basis of contract performance and legitimate interests in delivering consistent, high-quality personal care services. We implement access controls ensuring only assigned coordinators and relevant service operatives can view preference specifications relevant to their assigned blocks.

Preference data is reviewed during weekly connector sessions and updated upon client request. Historical preference versions are retained for twelve months to support service continuity audits and dispute resolution.

2. Data Processing for Garment Care Operations

Our professional laundry and dry cleaning operations require processing of item-level data including garment descriptions, fabric compositions, stain treatment records, collection and delivery timestamps, and quality inspection results. This operational data supports service delivery, quality assurance, and client billing.

Garment care data may include photographs of items requiring specialist treatment, which are stored securely and deleted upon completion of the treatment cycle unless retention is required for warranty or insurance purposes. Collection and delivery operatives process location data only during active service windows.

Garment care data is stored on encrypted systems hosted within the United Kingdom or European Economic Area with appropriate transfer safeguards where applicable.

3. Concierge and Errand Service Data

Lifestyle concierge and errand running services require processing of task descriptions, purchase receipts, delivery confirmations, third-party vendor communications, and scheduling data. This information enables task execution, expense reconciliation, and service quality verification.

Where errand services involve purchasing goods on behalf of clients, we process payment card details only through PCI-DSS compliant payment processors and do not store full card numbers on our systems. Receipt images are retained for accounting and dispute purposes for seven years in accordance with HMRC requirements.

Concierge operatives are bound by confidentiality obligations regarding all client task information and property access details encountered during service delivery.

4. Home Organisation Project Data

Home organisation services may involve processing of property layout information, inventory lists, storage zone documentation, and photographic records of organisation outcomes. This data supports project planning, maintenance scheduling, and client reference materials.

Photographic documentation of organisation outcomes is shared with clients as part of the completed build deliverable and stored within the client build record for reference during maintenance reviews. Clients may request deletion of photographic records at any time subject to legitimate retention requirements.

Organisation project data is accessible only to assigned project coordinators and is segregated from other client records through role-based access controls.

5. Employee and Contractor Data Processing

LBE INC LTD processes personal data of employees, contractors, and agency staff including identity verification documents, right-to-work checks, DBS clearance records where applicable, training certifications, performance records, and payroll information.

Employee data is processed for employment law compliance, health and safety obligations, service quality management, and contractual administration. Contractors engaged for specialist services are subject to data processing agreements specifying their obligations when handling client data.

Employee data retention periods comply with employment legislation and HMRC record-keeping requirements, typically six years following termination of employment.

6. Automated Decision-Making and Profiling

LBE INC LTD does not engage in automated decision-making that produces legal or similarly significant effects on data subjects. Service block recommendations provided during intake mapping sessions involve human assessment by trained coordinators.

We may use basic analytics to identify service usage patterns for internal operational improvement, but such analysis does not result in automated decisions affecting individual clients. Any future introduction of automated processing will be preceded by impact assessment and updated privacy disclosures.

Clients may request human review of any decision that affects their service delivery by contacting help@lbeinc.guru.

7. Data Breach Notification Procedures

LBE INC LTD maintains documented data breach response procedures aligned with ICO guidance. Upon discovery of a personal data breach, we assess the risk to data subjects, contain the breach, investigate root causes, and implement remedial measures.

Where a breach is likely to result in a risk to the rights and freedoms of individuals, we notify the Information Commissioner's Office within seventy-two hours of becoming aware of the breach. Where the breach is likely to result in a high risk to individuals, affected data subjects are notified without undue delay.

Breach records are maintained regardless of whether notification to the ICO or data subjects is required, supporting accountability and continuous improvement.

8. International Data Transfers

LBE INC LTD primarily processes and stores personal data within the United Kingdom. Where data transfers to countries outside the UK occur, for example through cloud service providers or international payment processors, we ensure appropriate safeguards are in place.

Transfer mechanisms include adequacy decisions, Standard Contractual Clauses approved by the ICO, binding corporate rules, or explicit consent where no other mechanism is available. Transfer impact assessments are conducted for transfers to countries without adequacy decisions.

Clients may request information about specific international transfers affecting their data by contacting help@lbeinc.guru.

9. Children's Data Protection

LBE INC LTD services are directed at adults and households. We do not knowingly collect personal data from children under sixteen without parental or guardian consent. Where household services involve information about children, such as scheduling for family activities, such data is processed only with explicit household account holder authorisation.

If we become aware that personal data of a child has been collected without appropriate consent, we will take steps to delete such data promptly. Parents or guardians who believe we may hold data about their children should contact help@lbeinc.guru.

Our age verification during account registration requires confirmation that the registrant is at least eighteen years of age.

10. Data Protection Impact Assessments

LBE INC LTD conducts data protection impact assessments for processing activities that are likely to result in high risk to data subjects, including systematic monitoring, large-scale processing of special category data, and introduction of new technology platforms.

Impact assessments evaluate necessity, proportionality, risks to data subjects, and proposed mitigation measures. Outcomes inform processing design decisions and are reviewed when processing activities change materially.

Impact assessment records are maintained as part of our accountability documentation and are available for ICO inspection upon request.

11. Processing of Client Preference Data

LBE INC LTD processes detailed client preference data including garment care specifications, fabric treatment instructions, home access protocols, scheduling constraints, dietary requirements for errand services, pet care profiles, and wellness appointment preferences. This data is collected during intake mapping sessions and stored within your build specification document.

Preference data is classified as personal data under UK GDPR and is processed on the lawful basis of contract performance and legitimate interests in delivering consistent, high-quality personal care services. We implement access controls ensuring only assigned coordinators and relevant service operatives can view preference specifications relevant to their assigned blocks.

Preference data is reviewed during weekly connector sessions and updated upon client request. Historical preference versions are retained for twelve months to support service continuity audits and dispute resolution.

12. Data Processing for Garment Care Operations

Our professional laundry and dry cleaning operations require processing of item-level data including garment descriptions, fabric compositions, stain treatment records, collection and delivery timestamps, and quality inspection results. This operational data supports service delivery, quality assurance, and client billing.

Garment care data may include photographs of items requiring specialist treatment, which are stored securely and deleted upon completion of the treatment cycle unless retention is required for warranty or insurance purposes. Collection and delivery operatives process location data only during active service windows.

Garment care data is stored on encrypted systems hosted within the United Kingdom or European Economic Area with appropriate transfer safeguards where applicable.

13. Concierge and Errand Service Data

Lifestyle concierge and errand running services require processing of task descriptions, purchase receipts, delivery confirmations, third-party vendor communications, and scheduling data. This information enables task execution, expense reconciliation, and service quality verification.

Where errand services involve purchasing goods on behalf of clients, we process payment card details only through PCI-DSS compliant payment processors and do not store full card numbers on our systems. Receipt images are retained for accounting and dispute purposes for seven years in accordance with HMRC requirements.

Concierge operatives are bound by confidentiality obligations regarding all client task information and property access details encountered during service delivery.

14. Home Organisation Project Data

Home organisation services may involve processing of property layout information, inventory lists, storage zone documentation, and photographic records of organisation outcomes. This data supports project planning, maintenance scheduling, and client reference materials.

Photographic documentation of organisation outcomes is shared with clients as part of the completed build deliverable and stored within the client build record for reference during maintenance reviews. Clients may request deletion of photographic records at any time subject to legitimate retention requirements.

Organisation project data is accessible only to assigned project coordinators and is segregated from other client records through role-based access controls.

15. Employee and Contractor Data Processing

LBE INC LTD processes personal data of employees, contractors, and agency staff including identity verification documents, right-to-work checks, DBS clearance records where applicable, training certifications, performance records, and payroll information.

Employee data is processed for employment law compliance, health and safety obligations, service quality management, and contractual administration. Contractors engaged for specialist services are subject to data processing agreements specifying their obligations when handling client data.

Employee data retention periods comply with employment legislation and HMRC record-keeping requirements, typically six years following termination of employment.

16. Automated Decision-Making and Profiling

LBE INC LTD does not engage in automated decision-making that produces legal or similarly significant effects on data subjects. Service block recommendations provided during intake mapping sessions involve human assessment by trained coordinators.

We may use basic analytics to identify service usage patterns for internal operational improvement, but such analysis does not result in automated decisions affecting individual clients. Any future introduction of automated processing will be preceded by impact assessment and updated privacy disclosures.

Clients may request human review of any decision that affects their service delivery by contacting help@lbeinc.guru.

17. Data Breach Notification Procedures

LBE INC LTD maintains documented data breach response procedures aligned with ICO guidance. Upon discovery of a personal data breach, we assess the risk to data subjects, contain the breach, investigate root causes, and implement remedial measures.

Where a breach is likely to result in a risk to the rights and freedoms of individuals, we notify the Information Commissioner's Office within seventy-two hours of becoming aware of the breach. Where the breach is likely to result in a high risk to individuals, affected data subjects are notified without undue delay.

Breach records are maintained regardless of whether notification to the ICO or data subjects is required, supporting accountability and continuous improvement.

18. International Data Transfers

LBE INC LTD primarily processes and stores personal data within the United Kingdom. Where data transfers to countries outside the UK occur, for example through cloud service providers or international payment processors, we ensure appropriate safeguards are in place.

Transfer mechanisms include adequacy decisions, Standard Contractual Clauses approved by the ICO, binding corporate rules, or explicit consent where no other mechanism is available. Transfer impact assessments are conducted for transfers to countries without adequacy decisions.

Clients may request information about specific international transfers affecting their data by contacting help@lbeinc.guru.

19. Children's Data Protection

LBE INC LTD services are directed at adults and households. We do not knowingly collect personal data from children under sixteen without parental or guardian consent. Where household services involve information about children, such as scheduling for family activities, such data is processed only with explicit household account holder authorisation.

If we become aware that personal data of a child has been collected without appropriate consent, we will take steps to delete such data promptly. Parents or guardians who believe we may hold data about their children should contact help@lbeinc.guru.

Our age verification during account registration requires confirmation that the registrant is at least eighteen years of age.

20. Data Protection Impact Assessments

LBE INC LTD conducts data protection impact assessments for processing activities that are likely to result in high risk to data subjects, including systematic monitoring, large-scale processing of special category data, and introduction of new technology platforms.

Impact assessments evaluate necessity, proportionality, risks to data subjects, and proposed mitigation measures. Outcomes inform processing design decisions and are reviewed when processing activities change materially.

Impact assessment records are maintained as part of our accountability documentation and are available for ICO inspection upon request.

21. Processing of Client Preference Data

LBE INC LTD processes detailed client preference data including garment care specifications, fabric treatment instructions, home access protocols, scheduling constraints, dietary requirements for errand services, pet care profiles, and wellness appointment preferences. This data is collected during intake mapping sessions and stored within your build specification document.

Preference data is classified as personal data under UK GDPR and is processed on the lawful basis of contract performance and legitimate interests in delivering consistent, high-quality personal care services. We implement access controls ensuring only assigned coordinators and relevant service operatives can view preference specifications relevant to their assigned blocks.

Preference data is reviewed during weekly connector sessions and updated upon client request. Historical preference versions are retained for twelve months to support service continuity audits and dispute resolution.

22. Data Processing for Garment Care Operations

Our professional laundry and dry cleaning operations require processing of item-level data including garment descriptions, fabric compositions, stain treatment records, collection and delivery timestamps, and quality inspection results. This operational data supports service delivery, quality assurance, and client billing.

Garment care data may include photographs of items requiring specialist treatment, which are stored securely and deleted upon completion of the treatment cycle unless retention is required for warranty or insurance purposes. Collection and delivery operatives process location data only during active service windows.

Garment care data is stored on encrypted systems hosted within the United Kingdom or European Economic Area with appropriate transfer safeguards where applicable.

23. Concierge and Errand Service Data

Lifestyle concierge and errand running services require processing of task descriptions, purchase receipts, delivery confirmations, third-party vendor communications, and scheduling data. This information enables task execution, expense reconciliation, and service quality verification.

Where errand services involve purchasing goods on behalf of clients, we process payment card details only through PCI-DSS compliant payment processors and do not store full card numbers on our systems. Receipt images are retained for accounting and dispute purposes for seven years in accordance with HMRC requirements.

Concierge operatives are bound by confidentiality obligations regarding all client task information and property access details encountered during service delivery.

24. Home Organisation Project Data

Home organisation services may involve processing of property layout information, inventory lists, storage zone documentation, and photographic records of organisation outcomes. This data supports project planning, maintenance scheduling, and client reference materials.

Photographic documentation of organisation outcomes is shared with clients as part of the completed build deliverable and stored within the client build record for reference during maintenance reviews. Clients may request deletion of photographic records at any time subject to legitimate retention requirements.

Organisation project data is accessible only to assigned project coordinators and is segregated from other client records through role-based access controls.

25. Employee and Contractor Data Processing

LBE INC LTD processes personal data of employees, contractors, and agency staff including identity verification documents, right-to-work checks, DBS clearance records where applicable, training certifications, performance records, and payroll information.

Employee data is processed for employment law compliance, health and safety obligations, service quality management, and contractual administration. Contractors engaged for specialist services are subject to data processing agreements specifying their obligations when handling client data.

Employee data retention periods comply with employment legislation and HMRC record-keeping requirements, typically six years following termination of employment.

26. Automated Decision-Making and Profiling

LBE INC LTD does not engage in automated decision-making that produces legal or similarly significant effects on data subjects. Service block recommendations provided during intake mapping sessions involve human assessment by trained coordinators.

We may use basic analytics to identify service usage patterns for internal operational improvement, but such analysis does not result in automated decisions affecting individual clients. Any future introduction of automated processing will be preceded by impact assessment and updated privacy disclosures.

Clients may request human review of any decision that affects their service delivery by contacting help@lbeinc.guru.

27. Data Breach Notification Procedures

LBE INC LTD maintains documented data breach response procedures aligned with ICO guidance. Upon discovery of a personal data breach, we assess the risk to data subjects, contain the breach, investigate root causes, and implement remedial measures.

Where a breach is likely to result in a risk to the rights and freedoms of individuals, we notify the Information Commissioner's Office within seventy-two hours of becoming aware of the breach. Where the breach is likely to result in a high risk to individuals, affected data subjects are notified without undue delay.

Breach records are maintained regardless of whether notification to the ICO or data subjects is required, supporting accountability and continuous improvement.

28. International Data Transfers

LBE INC LTD primarily processes and stores personal data within the United Kingdom. Where data transfers to countries outside the UK occur, for example through cloud service providers or international payment processors, we ensure appropriate safeguards are in place.

Transfer mechanisms include adequacy decisions, Standard Contractual Clauses approved by the ICO, binding corporate rules, or explicit consent where no other mechanism is available. Transfer impact assessments are conducted for transfers to countries without adequacy decisions.

Clients may request information about specific international transfers affecting their data by contacting help@lbeinc.guru.

29. Children's Data Protection

LBE INC LTD services are directed at adults and households. We do not knowingly collect personal data from children under sixteen without parental or guardian consent. Where household services involve information about children, such as scheduling for family activities, such data is processed only with explicit household account holder authorisation.

If we become aware that personal data of a child has been collected without appropriate consent, we will take steps to delete such data promptly. Parents or guardians who believe we may hold data about their children should contact help@lbeinc.guru.

Our age verification during account registration requires confirmation that the registrant is at least eighteen years of age.

30. Data Protection Impact Assessments

LBE INC LTD conducts data protection impact assessments for processing activities that are likely to result in high risk to data subjects, including systematic monitoring, large-scale processing of special category data, and introduction of new technology platforms.

Impact assessments evaluate necessity, proportionality, risks to data subjects, and proposed mitigation measures. Outcomes inform processing design decisions and are reviewed when processing activities change materially.

Impact assessment records are maintained as part of our accountability documentation and are available for ICO inspection upon request.

31. Processing of Client Preference Data

LBE INC LTD processes detailed client preference data including garment care specifications, fabric treatment instructions, home access protocols, scheduling constraints, dietary requirements for errand services, pet care profiles, and wellness appointment preferences. This data is collected during intake mapping sessions and stored within your build specification document.

Preference data is classified as personal data under UK GDPR and is processed on the lawful basis of contract performance and legitimate interests in delivering consistent, high-quality personal care services. We implement access controls ensuring only assigned coordinators and relevant service operatives can view preference specifications relevant to their assigned blocks.

Preference data is reviewed during weekly connector sessions and updated upon client request. Historical preference versions are retained for twelve months to support service continuity audits and dispute resolution.

32. Data Processing for Garment Care Operations

Our professional laundry and dry cleaning operations require processing of item-level data including garment descriptions, fabric compositions, stain treatment records, collection and delivery timestamps, and quality inspection results. This operational data supports service delivery, quality assurance, and client billing.

Garment care data may include photographs of items requiring specialist treatment, which are stored securely and deleted upon completion of the treatment cycle unless retention is required for warranty or insurance purposes. Collection and delivery operatives process location data only during active service windows.

Garment care data is stored on encrypted systems hosted within the United Kingdom or European Economic Area with appropriate transfer safeguards where applicable.